General Article Holidaymakers benefit from sweeping new consumer rights

Topic Selected: Consumerism

‘If it looks like a package holiday, with flights and accommodation included in a single transaction, then it should have all the prodigious consumer protection that comes with a proper package.’

By Simon Calder

Major online travel agents appear to be complying with new rules that are designed to provide millions of holidaymakers with far more consumer rights. 

The new Package Travel Regulations, which came into force at midnight, comprise the biggest shake-up of holiday protection in a generation. They are designed to give holidaymakers who book through online travel agents the same safeguards as traditional package holidays.

Simon Calder has been studying the new rules – and assessing the impact on Day One.

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