How to resolve consumer disputes the right way

Your consumer rights protect you when you’ve bought faulty goods, items that weren’t as advertised, or received otherwise poor service. If you’re involved in a consumer dispute, you could be entitled to a refund or replacement.

Your consumer rights are covered by the Consumer Rights Act 2015. Its purpose is to strengthen and clarify your rights as a shopper.

Before being introduced, consumer rights and laws were spread across 10 different parliament...