Terms and Conditions

Issues and Issues Online Subscription Terms and Conditions


1.1 You may place an order for a subscription by submitting an order form on issuesonline.co.uk or by email to issues@independence.co.uk

1.2 Independence intends the terms set out in these Conditions to be included in the Contract. Please read these Conditions carefully and inform Independence if You do not understand or agree with anything in these Conditions. If You require any changes, please make sure You ask for these to be put in writing, to avoid problems in understanding what each Party is expected to do.

Orders, PO’s and prices

2.1 if your organisation require a PO number, it must be provided to us before the renewal invoice is sent. If we do not receive the PO number in advance, the invoice will be issued and you will be expected to add the PO number to ensure the invoice is paid.

2.2 In the event of an error in any price, sales literature or other document or information issued by Independence or placed upon the Website, Independence will correct the information and will notify You as soon as possible of any such error in Your Contract. If you do not wish to proceed on the basis of the correct information, You will be entitled to cancel the relevant part of the Contract and to receive a refund for the part You have cancelled.

Subscription details

3.1 We must have a named contact as the main contact on your account.  It is your responsibility to keep us informed with any changes to your contact details. We cannot accept a generic email address e.g. (info@ Library@ LRC@) as the main contact. 

3.2 If Your organisation becomes a part of an Academy, or merges with a different organisation, you are obligated to let us know of this change so we can review your subscription is correct for your organisation. 

Finance and payment terms

4.1 All our invoices are sent via email, so it is your responsibility to keep the finance information up to date with us. This should be a finance email address for your organisation, rather than the email address of an individual person, so invoices can still be delivered if there is a change of staff. We can add a named contact as an additional finance contact to receive invoices and statements. 

4.2 All invoices are due 30 days from the date the invoice is issued. Invoices not paid by their due date will lead to the account being suspended and online access revoked until payment is received.

4.3 Orders cancelled after the invoice due date (30 days from the invoice creation date) will be subject to an order cancellation fee of 25% of the invoice value.

4.4 Independence shall be entitled to suspend access and recover from the Client any and all expenses incurred by Independence in recovering overdue amounts and/or interest on overdue amounts (before and after judgement) at an annual rate of 4% above the base lending rate of Lloyds Bank Plc, calculated daily until payment is made in full.

Right to cancel

5.1 All cancellations must be in writing to issues@independence.co.uk. You will receive confirmation – until you receive confirmation your subscription is not cancelled, so please call or email us if you do not receive this confirmation (your email may have gone into a spam box). 

5.2 If you cancel after the invoice has been issued and the books have been dispatched to you as part of your rolling subscription, you will have to send the books back via tracked delivery at your own expense in a resalable condition.

5.3 You have 30 days from the date you received the renewal invoice to cancel the subscription, if we do not hear from you, we will assume that you are continuing with your rolling subscription.

Subscriptions outside the UK

6.1 Your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you, on top of the subscription cost. It is accepted by you that Independence Educational Publishers has no control over additional charges in relation to customs clearance.

6.2 The UK does not charge VAT/ GST sales tax on books or online education services. Prior to Brexit EU customers were able to benefit from this by purchasing directly from our. However, since the UK has left the EU, any EU customers buying directly (including website and author buyback customers) are no longer able to benefit from purchasing books tax free. Import tax, at your local VAT/GST rate, is now payable when the books are imported. Books attract a reduced rate of sales tax in the EU and the rate charged varies by country, ranging from 0% (Ireland) to 12% (Latvia). You can check your local rate on this website. The tax is payable when the book is imported and will be charged by the shipping company prior to making the delivery. The shipping company may also make an administrative charge that we anticipate will be in the region of €5-€10. If you receive a different administration charge, please let us know so that we can update this advice. If this is paid promptly it shouldn't slow down the delivery of your book. If the purchase is made by a business or institution, then you will be able to reclaim the GST/ VAT as you would for local purchases. These charges must be paid by the customer.


7.1 Books will be delivered termly every Spring, Summer and Autumn term and we will email the primary contact address to confirm the books are being shipped. It is your responsibility to ensure that books reach the correct location or person within your organisation.

7.2 The books are sent via Royal Mail 2nd Class so do not include tracking. 

7.3 You have 30 days from the dispatch date to inform us that your books have not arrived. If you contact us after the initial 30 days you will have to pay a fee to cover the cost of resending the books. Independence send out an email to the email address on file provided by the subscriber, to let you know that books are on the way.


8.1 Independence may terminate this Contract or any other contract between the Parties and may cancel or suspend future deliveries (under this Contract or any other contract) if Your belongings have been taken away from You to pay off Your debts, or a receiving order has been made against You.

8.2 Either Party may terminate this Contract or any other contract between the Parties and may cancel or suspend future deliveries (under this Contract or any other contract) if the other Party is in breach of these Conditions or any other contract between the Parties, and that breach, if capable of remedy, has not been remedied within [30] days of the innocent Party giving notice of the breach.

8.3 On termination, all outstanding payments under the Contract shall be payable immediately.

8.4 Termination shall not affect the rights that You or Independence have under the Contract.

Issues Online access

9.1 Access to Issues Online will be provided for customers subscribing on a rolling subscription basis.

9.2 It is the subscribers’ responsibility to ensure that these online resources are not accessed by unauthorized persons via their facilities. Your login details can only be shared to staff and students within your organisation and must not be visible to the general public. For example, they can’t be shared via social media. 

9.3 Independence Educational Publishers can provide, on request, a special URL to allow users to bypass the login system on the Issues Online website. This URL can ONLY be placed on a web page or document that is viewable by staff and students. Failure to comply will result in the URL login service being disabled.

9.4 In the case of IP address access, it is a requirement that organisations ensure the IP address given is solely for the subscribing institution and not shared or accessible for other institutions or county-wide access. Independence Educational Publishers retains the right to refuse IP address access if the range of IP addresses appears too broad for the size of your organisation.

9.5 Your EntityID for Single Sign-On access must only be for one institution/campus (this is the campus listed on your account). If it covers multiple campuses, then you must have a group access subscription which will cover usage across your group. 

9.6 Failure to comply with these terms and conditions will lead to the suspension of a subscribing institution’s Issues Online access until the breach has been resolved.

9.7 Repeated failures to comply may lead to permanent cancellation of a subscriber’s access to Issues Online. The publisher reserves the right to take legal action against such individuals if it is deemed appropriate.

External links

10.1 Independence Educational Publishers does not take responsibility for or endorse the availability, content or opinions of any websites linked to from issuesonline.co.uk or independence.co.uk. We take care to ensure only reputable sites are linked to, but these can change over time without our knowledge.

Public Libraries Subscriptions 

11.1 As a public library you are not allowed to promote Issues Online to schools or social media outside of your library. 

11.2 Public libraries can only access Issues Online through username and password or IP address. 


12.1 Any notice required under these Conditions shall be in writing addressed to the other Party at its registered office or any other address notified by the receiving Party to the Party giving the notice. Any notice shall be deemed to be served:

12.1.1 if sent by pre-paid first class post to the Party to whom it is given, on the second Working Day after posting; or

12.1.2 if sent by pre-paid air-mail post to the Party to whom it is given, on the seventh Working Day after posting; or

12.1.3 if sent by email to the Party’s email address at the date and time given on the email sent.

12.2 No third parties shall have any rights under this Contract as a result of the Contracts (Rights of Third Parties) Act 1999. No variation to this Contract and no subsequent agreement to this Contract creates any such rights unless it expressly states so.

12.3 If any of these Conditions is held by any competent authority to be unlawful, or unenforceable in whole or in part then the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected and shall continue to be valid and enforceable to the fullest extent permitted by law.

12.4 The Contract and these Conditions shall be under English law and are subject to the jurisdiction of the English Courts or, where you are resident in the European Union, the courts of Your country of residence.

12.5 You shall not transfer, assign or sub-contract Your obligations under the Contract without Independence’ prior written consent. Independence may sub-contract any of its obligations under this Contract provided that Your rights are not adversely affected as a result.

12.6 Failure or neglect by Independence to enforce at any time any of these Conditions shall not be a waiver of Our rights and it shall not affect the validity of the whole or any part of these Conditions or prejudice Our right to take subsequent action.


Sign up now for a no obligation FREE TRIAL and view the entire collection