It’s still a case of banks must try harder for the UK’s big five, according to 16.5 million or 33% of Britain’s banking customers who claim only negative or indifferent feelings towards their bank.
New research reveals a high level of dissatisfaction with banks at present, with a quarter (24%) of banking customers who are indifferent towards their bank and as many as one in eight (13%) who feel only negatively about it, showing how far the sector has to go to re-engage the public.
Of those customers who feel negatively about their bank, one in five (18%) dislike the scandals in which their bank has been implicated. While the biggest black mark against banks for these customers is a lack of trust, with two in five (42%) believing their bank no longer has its customers’ best interests at heart. A third (35%) of dissatisfied customers disagree with their bank’s policy of paying big bonuses and a quarter (25%) are no longer satisfied with their bank&