General Article Consumer rights

Topic Selected: Consumerism

If you buy something from a shop and you are not happy with it you have certain rights. You have the right to get a full refund, repair or replacement if what you bought isn’t:

  • of a satisfactory quality – it should not be faulty or damaged
  • fit for purpose – it should be able to do the task you bought it for
  • as described – it must match the description given to you when you bought it.

Within 30 days

You have a legal right to get a refund from a retailer, as long as you do it within 30 days. The refund period can sometimes be longer than 30 days but this depends on the shop.

Your right to return goods lies with the retailer, not the manufacturer. For example, if you buy a microwave and it breaks down a week later you can get a refund or replacement.

You can get this refund or replacement from the shop that sold the microwave to you. Not the company that made the microwave.

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