Consumer rights
Back to Topic
Click to Print
Useful Websites
Glossary Term Selection
If you buy something from a shop and you are not happy with it you have certain rights. You have the right to get a full refund, repair or replacement if what you bought isn’t:
- of a satisfactory quality – it should not be faulty or damaged
- fit for purpose – it should be able to do the task you bought it for
- as described – it must match the description given to you when you bought it.
Within 30 days
You have a legal right to get a refund from a retailer, as long as you do it within 30 days. The refund period can sometimes be longer than 30 days but this depends on the shop.
Your right to return goods lies with the retailer, not the manufacturer. For example, if you buy a microwave and it breaks down a week later you can get a refund or replacement.
You can get this refund or replacement from the shop that sold the microwave to you. Not the company that made the microwave.
After 30 days
If the 30-day refund period has passed, you may still be able to get a refund if your item is fau...
Want to see the rest of this article?
Would you like to see the rest of this article and all the other benefits that Issues Online can provide with?
- Useful related articles
- Video and multimedia references
- Statistical information and reference material
- Glossary of terms
- Key Facts and figures
- Related assignments
- Resource material and websites
