General Article I’d like to make a complaint... Why some of us are so good at making a fuss

Topic Selected: Consumerism Book Volume: 414
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Were you the child whose indignant letter yielded a free bar of chocolate? Séamas O’Reilly puts pen to paper to reveal why we are a nation of complainers.

By Séamas O’Reilly

The biscuit was only barely covered. If I’d had to guess, I’d have said 30% of its surface had chocolate applied, and that’s being charitable. Certainly more charitable than the manufacturer of the Jaffa Cake in question, who I pictured as God’s perfect miser; a Scrooge-like figure toiling in a candle-lit factory, peering...

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