General Article Internet users’ online experiences and attitudes

Topic Selected: Internet Book Volume: 371

An extract from an Ofcom report

The complex context for online harm

Everyone uses the internet in their own unique way – making it impossible to generalise about ‘typical’ internet use

Most participants could not imagine modern life without the internet. Although what they did online varied greatly, their online activities were essential to many aspects of their daily lives and their interactions with others. Most participants were using smartphones to access the internet, even when they owned laptops, tablets or other devices. The internet was often embedded to such an extent that participants did not always recognise they were using the internet, for example by streaming content or playing games.

What participants did online was shaped by their circumstances, personality, and interests, as well as how they felt about using the internet in different ways. Individual experiences were incre

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